Contacts at the European Medicines Agency

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General enquiries

For all general enquiries, please use our online form

EMA switchboard number

Tel. +44 (0)20 3660 6000
Fax: +44 (0)20 3660 5555

The EMA switchboard is open Monday to Friday from 07:30 to 18:30, except for Agency holidays. 

EMA business hours are Monday to Friday from 08:30 to 18:00. For more information, see Business hours and holidays.

Office address

European Medicines Agency
30 Churchill Place
Canary Wharf
London E14 5EU
United Kingdom

Deliveries should be made to the above address. For more information, see How to find us.

To report an issue with an authorised product

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Product emergency hotline: +44 (0)20 3660 7600

Outside of EMA business hours, i.e. Monday to Friday before 08:30 and after 18:00, at weekends and on Agency holidays, you may call the product emergency hotline: +44 (0)20 3660 7600. 

This is an emergency number and should be used only in the event of a potentially serious problem with a centrally authorised product

The details of your call may be documented, including personal data if you provide them (such as your name, contact details and nature of the issue raised), in accordance with our Privacy policy.

Quality defects and recalls

Marketing authorisation holders should report product defects and recalls to EMA by following the instructions on notifying quality defects:

You should receive an acknowledgement in four hours during EMA business hours.


If you do not, you can phone EMA on:

  • Tel. +44 (0)20 3660 6000 (EMA switchboard)
  • Tel. +44 (0)20 3660 7676 (for use only as stated in the instructions)

Urgent phone number for use outside of EMA business hours:

  • Tel. +44 (0)7880 550697

For full reporting instructions, seeReporting a quality defect to EMA.

In order to protect public and animal health, marketing authorisation holders are required to notify EMA of any quality defect that could result in a recall or restriction on supply.


For more information, see Quality defects and recalls.



Emerging safety issues

When a marketing authorisation holder becomes aware of an emerging safety issue, they should notify it in writing to: 

To support reporting to Member States, EMA has published a list of national contact points: 

For guidance on emerging safety issues, see:


Withdrawn products

Marketing authorisation holders should notify a withdrawn product to:

When notifying EMA, please use the template cover letter and the notification of withdrawn products report table.


For detailed guidance, see Withdrawn-product notification: questions and answers.

Marketing authorisation holders have to notify the competent authorities of any of the following actions they intend to take: 

  • temporary or permanent cessation of marketing of a medicinal product;
  • suspension of marketing of a medicinal product;
  • withdrawal of a medicinal product from the market;
  • request for the withdrawal of a marketing authorisation;
  • non-application for the renewal of a marketing authorisation.

Medicinal products affected by any of these actions are considered 'withdrawn products'.


For more information, see Withdrawn-product notification: questions and answers.


Other contact details

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Press office
EMA press office
Tel. +44 (0)20 3660 8427

The press office only deals with enquiries from media representatives on matters relating to the work of the Agency. For further information, see Media centre.

For enquiries from the general public and other parties, send a question to the European Medicines Agency.

EMA Service Desk for information technology (IT) systems

For support with EMA IT systems, please use the EMA Service Desk portal.

For urgent technical matters:
Tel: +44 (0)20 3660 7523

The EMA Service Desk only deals with matters relating to EMA's IT systems. For all general enquiries, send a question to the European Medicines Agency.


For medicinal products for human use:

Peter Arlett
Tel: +44 (0)20 3660 7108


For general pharmacovigilance queries send a question to the European Medicines Agency.


For medicinal products for veterinary use:

Jos Olaerts
Tel. +44 (0)20 3660 8624

The constant safety monitoring of medicines after authorisation ('pharmacovigilance') is an important part of the work of the Agency and regulatory authorities in Member States.

Certificates on medicinal products
Julia Lidner
Tel. +44 (0)20 3660 7567
The Agency issues certificates of medicinal products in conformity with the arrangements laid down by the World Health Organization. These certify the marketing authorisation and good manufacturing status of medicinal products in the European Union (EU) and are intended for use in support of marketing-authorisation applications within and export to non-EU countries.
Plasma master file and vaccine-antigen master file certificates

Plasma master file (PMF) certificates:

Silvia Domingo
Tel. +44 (0)20 3660 8552
Fax. +44 (0)20 3660 5515


Vaccine antigen master file (VAMF) certificates:

Ragini Shivji
Tel. +44 (0)20 3660 8698
Fax. +44 (0)20 3660 5515
For all Vaccine antigen master file certificate questions, please send a question to the European Medicines Agency.

The Agency issues Plasma master files and Vaccine-antigen master files certificates of medicinal products in conformity with the arrangements laid down by European Union (EU) legislation. The certification process is an assessment of the PMF or VAMF application dossier. The certificate of compliance is valid throughout the EU.

Quality management system
Mario Benetti

Quality management practices are an integral part of the Agency’s governance structure and its business processes. These practices help to ensure that the Agency operates to consistently high levels of quality, efficiency and cost-effectiveness. 

Meeting and conference management
Meeting and Conference Management
Tel. +44 (0)20 3660 7700
Fax. +44 (0)20 3660 5570

Hotel and travel bookings:
This service is responsible for ensuring support to the Agency's meetings. It provides an interface between the Agency and delegates, assisting them with their travel and hotel bookings and any other query they may have.
Financial support services
Tel. +44 (0)20 3660 7105

Financial queries:
This service deals with reimbursement of all expenses related to travel and accommodation of experts attending scientific meetings, inside and outside the Agency's premises.
Data submission for authorised medicines

For support with this system, please use the online EMA Service Desk portal.


For urgent technical matters:
Tel: +44 (0)20 3660 7523

As per the EU pharmaceutical legislation Article 57(2) of Regulation 726/2004, marketing-authorisation holders of medicinal products authorised in the European Union and European Economic Area are required to submit information on these medicines to the European Medicines Agency and must keep this information up-to-date.

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