Contacts

This page lists the contact details for the European Medicines Agency.

• Main telephone number: +44 (0)20 7418 8400
• Product emergency hotline for outside business hours: +44 (0)20 7523 7600

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General enquiries

Contacting the Agency by e-mail   General enquiries: info@ema.europa.eu Press enquiries: press@ema.europa.eu E-mail addresses for the Agency staff members are constructed as follows: first-name.family-name@ema.europa.eu	Contacting the Agency by mail or telephone   Telephone switchboard: +44 (0)20 7418 8400   European Medicines Agency 7 Westferry Circus Canary Wharf London E14 4HB United Kingdom
Product emergency hotline Outside of working hours (Monday to Friday before 9.00am and after 5.30pm), weekends and on public holidays, you may call the product emergency hotline: +44 (0)20 7523 7600.   Please note that this is an emergency number and should be used only in the event of a potentially serious problem with a centrally authorised product.   Business hours and holidays

Product emergency hotline

Outside of working hours (Monday to Friday before 9.00am and after 5.30pm), weekends and on public holidays, you may call the product emergency hotline: +44 (0)20 7523 7600.   Please note that this is an emergency number and should be used only in the event of a potentially serious problem with a centrally authorised product.

Press office

Martin Harvey-Allchurch European Medicines Agency 7 Westferry Circus Canary Wharf London E14 4HB United Kingdom Tel. +44 (0)20 7418 8427 Fax. +44 (0)20 7418 8409 E-mail: press@ema.europa.eu

The press office only deals with enquiries from media representatives on matters relating to the work of the Agency. Enquiries from the general public and other parties should be made to info@ema.europa.eu.

Pharmacovigilance

For medicinal products for human use: Peter Arlett European Medicines Agency 7 Westferry Circus  Canary Wharf London E14 4HB United Kingdom Tel: +44 (0)20 7523 7108 p-pv-helpdesk@ema.europa.eu   For medicinal products for veterinary use: Jos Olaerts European Medicines Agency 7 Westferry Circus Canary Wharf London E14 4HB United Kingdom Tel. +44 (0)20 7418 8624 E-mail: vet-phv@ema.europa.eu

The constant monitoring of the safety of medicines after authorisation ('pharmacovigilance') is an important part of the work of the Agency and regulatory authorities in Member States. The Agency receives safety reports from within and outside of the European Union concerning centrally authorised medicines and co-ordinates action relating to their safety and quality.

Product defect reporting

Inspections European Medicines Agency 7 Westferry Circus Canary Wharf London E14 4HB United Kingdom Tel. +44 (0)20 7523 7676 (for use only as stated in the instructions) Tel. +44 (0)20 7418 8400 (switchboard) Tel. +44 (0)7880 550697 (outside office hours only) Fax +44 (0)20 7418 8590 E-mail: qdefect@ema.europa.eu

In order to protect public and animal health, marketing authorisation holders are required to notify the European Medicines Agency of any quality defect that could result in a recall or restriction on supply: Instructions Report form

Certificates on medicinal products

Camelia Manta European Medicines Agency 7 Westferry Circus Canary Wharf London E14 4HB United Kingdom Tel. +44 (0)20 7523 7793 E-mail: certificate@ema.europa.eu

The Agency issues certificates of medicinal products in conformity with the arrangements laid down by the World Health Organization. These certify the marketing authorisation and good manufacturing status of medicinal products in the European Union (EU) and are intended for use in support of marketing-authorisation applications within and export to non-EU countries.

Plasma master file (PMF) and vaccine-antigen master file (VAMF) certificates

PMF certificates: Silvia Domingo Quality of Medicines European Medicines Agency 7 Westferry Circus Canary Wharf London E14 4HB United Kingdom Tel. +44 (0)20 7418 8552 Fax. +44 (0)20 7418 8545 E-mail: silvia.domingo@ema.europa.eu   VAMF certificates: Ragini Shivji Quality of Medicines European Medicines Agency 7 Westferry Circus Canary Wharf London E14 4HB United Kingdom Tel. +44 (0)20 7418 8698 Fax. +44 (0)20 7418 8545 E-mail: vamf@ema.europa.eu

The Agency issues PMF and VAMF certificates of medicinal products in conformity with the arrangements laid down by European Union (EU) legislation. The certification process is an assessment of the PMF or VAMF application dossier. The certificate of compliance is valid throughout the EU.

Requests for information and documents

Information Service European Medicines Agency 7 Westferry Circus Canary Wharf London E14 4HB United Kingdom E-mail: info@ema.europa.eu

The Agency publishes a wide range of documents including press releases, general information documents, annual reports and work programmes. All published documents are available through the document library.

European expert lists

European experts European Medicines Agency 7 Westferry Circus Canary Wharf London E14 4HB United Kingdom Tel. +44 (0)20 7418 8567 E-mail: europeanexperts@ema.europa.eu

The Agency uses around 3000 experts in its scientific evaluation work. The list of these experts is available for examination on request at the Agency's offices.

Quality management system

Mario Benetti Quality Management System Co-ordinator European Medicines Agency 7 Westferry Circus Canary Wharf London E14 4HB United Kingdom E-mail: iqmanagement@ema.europa.eu

Quality management practices are an integral part of the Agency’s governance structure and its business processes. These practices help to ensure that the Agency operates to consistently high levels of quality, efficiency and cost-effectiveness.

Internal audit

Edit Weidlich Head of Internal Audit European Medicines Agency 7 Westferry Circus Canary Wharf London E14 4HB United Kingdom E-mail: edit.weidlich@ema.europa.eu

The Internal Audit Sector provides the Executive Director with independent, objective assurance and consulting services designed to add value and improve the operation of the Agency.

 

Meeting and conference management

Meeting and Conference Organisation European Medicines Agency 7 Westferry Circus Canary Wharf London E14 4HB United Kingdom Tel. +44 (0)20 7523 7700 Fax. +44 (0)20 7418 8501 Hotel and travel bookings:  bookings@ema.europa.eu	This Section is responsible for ensuring support to EMA meetings. A-MM sector provides an interface between the EMA and the delegates, assisting them with their travel and hotel bookings and any other query they may have.
Financial Support Services European Medicines Agency 7 Westferry Circus Canary Wharf London E14 4HB United Kingdom Tel. +44 (0)20 7523 7352 Financial queries: DelegateReimbursements@ema.europa.eu	This Section deals with the reimbursement of all expenses related to travel and accommodation of experts attending scientific meetings inside and outside the EMA premises.
EU Enlargement Programmes General conference queries: ipa.conferences@ema.europa.eu