Contacts at the European Medicines Agency

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General enquiries

For all general enquiries, please use our online form: 

Office address

European Medicines Agency
30 Churchill Place
Canary Wharf
London E14 5EU
United Kingdom
Tel. +44 (0)20 3660 6000
Fax: +44 (0)20 3660 5555

Deliveries should be made to the above address. For more information, see How to find us.

The switchboard is open Monday to Friday, 07:30 to 18:30, except for Agency holidays. For more information, see Business hours and holidays.

Product emergency hotline

Outside of business hours (Monday to Friday before 08:30 and after 18:00), at weekends and on Agency holidays, you may call the product emergency hotline: +44 (0)20 3660 7600.

This is an emergency number and should be used only in the event of a potentially serious problem with a centrally authorised product. The details of your call may be documented, including personal data if you provide them (such as your name, contact details and nature of the issue raised), in accordance with our Privacy policy.

Other specific contacts

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Press office
EMA press office
Tel. +44 (0)20 3660 8427

The press office only deals with enquiries from media representatives on matters relating to the work of the Agency. For further information, see Media centre.

For enquiries from the general public and other parties, send a question to the European Medicines Agency.

Online EMA Service Desk for Information Technology (IT) systems

For support with EMA IT systems, please use the EMA Service Desk portal.

For urgent technical matters:
Tel: +44 (0)20 3660 7523

The EMA Service Desk only deals with matters relating to EMA's IT systems. For all general enquiries, send a question to the European Medicines Agency.


For medicinal products for human use:

Georgy Genov
Tel: +44 (0)20 3660 7599


For general pharmacovigilance queries send a question to the European Medicines Agency.


For medicinal products for veterinary use:

Jos Olaerts
Tel. +44 (0)20 3660 8624

The constant safety monitoring of medicines after authorisation ('pharmacovigilance') is an important part of the work of the Agency and regulatory authorities in Member States.

Product defect reporting

Tel. +44 (0)20 3660 7676 (for use only as stated in the instructions)
Tel. +44 (0)20 3660 6000 (switchboard)
Tel. +44 (0)7880 550697 (outside office hours only)
Fax +44 (0)20 3660 5535

See Notifying quality defects or products recalls for full instructions.

In order to protect public and animal health, marketing authorisation holders are required to notify the European Medicines Agency of any quality defect that could result in a recall or restriction on supply:


Certificates on medicinal products
Julia Lidner
Tel. +44 (0)20 3660 7567
The Agency issues certificates of medicinal products in conformity with the arrangements laid down by the World Health Organization. These certify the marketing authorisation and good manufacturing status of medicinal products in the European Union (EU) and are intended for use in support of marketing-authorisation applications within and export to non-EU countries.
Plasma master file (PMF) and vaccine-antigen master file (VAMF) certificates

Plasma master file (PMF) certificates:

Silvia Domingo
Tel. +44 (0)20 3660 8552
Fax. +44 (0)20 3660 5515


Vaccine antigen master file (VAMF) certificates:

Ragini Shivji
Tel. +44 (0)20 3660 8698
Fax. +44 (0)20 3660 5515
For all Vaccine antigen master file certificate questions, please send a question to the European Medicines Agency.

The Agency issues Plasma master files and Vaccine-antigen master files certificates of medicinal products in conformity with the arrangements laid down by European Union (EU) legislation. The certification process is an assessment of the PMF or VAMF application dossier. The certificate of compliance is valid throughout the EU.

Quality management system
Mario Benetti

Quality management practices are an integral part of the Agency’s governance structure and its business processes. These practices help to ensure that the Agency operates to consistently high levels of quality, efficiency and cost-effectiveness. 

Meeting and conference management
Meeting and Conference Management
Tel. +44 (0)20 3660 7700
Fax. +44 (0)20 3660 5570

Hotel and travel bookings:
This service is responsible for ensuring support to the Agency's meetings. It provides an interface between the Agency and delegates, assisting them with their travel and hotel bookings and any other query they may have.
Financial support services
Tel. +44 (0)20 3660 7105

Financial queries:
This service deals with reimbursement of all expenses related to travel and accommodation of experts attending scientific meetings, inside and outside the Agency's premises.

EU enlargement programme

General conference queries:

Data submission for authorised medicines

For support with this system, please use the online EMA Service Desk portal.


For urgent technical matters:
Tel: +44 (0)20 3660 7523

As per the EU pharmaceutical legislation Article 57(2) of Regulation 726/2004, marketing-authorisation holders of medicinal products authorised in the European Union and European Economic Area are required to submit information on these medicines to the European Medicines Agency and must keep this information up-to-date.

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