Stakeholders and Communication

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The European Medicines Agency's Stakeholders and Communication Division is responsible for ensuring that the Agency has a coherent, coordinated and consistent approach to stakeholder and partner relations management and communication.

It manages relations with and information to patients and healthcare professionals, and coordinates medicines information in the European medicines regulatory network. The Division manages the Agency’s online presence, external communication and press relations, as well as the information centre.

The Division manages relations with the pharmaceutical industry, and provides support to micro, small and medium-sized enterprises (SMEs) through its SME Office.

An organisation chart shows the full structure of the Stakeholders and Communication Division.

Head of Stakeholders and Communication (ad interim)

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Head of Stakeholders and Communication (ad interim)

Melanie CarrMelanie Carr

Nationality: British

Career to date:

  • Head of Stakeholders and Communication (ad interim), European Medicines Agency (2016-present)
  • Head of Corporate Stakeholders, European Medicines Agency (2014-present)
  • Head of Small and Medium-sized Enterprise Office, European Medicines Agency (2009-2014)
  • Scientific Administrator, European Medicines Agency (1996-2009)
  • Regulatory Affairs Executive, Roussel Uclaf, Romainville, France (1993-1996)
  • Regulatory Affairs Assistant, Roussel Laboratories Limited, Denham, United Kingdom (1990-1993)
  • Pre-registration Pharmacist, Abbott Laboratories, Queenborough, United Kingdom (1990)
  • Pre-registration Pharmacist, St George's Hospital, London, United Kingdom (1989-1990)

Education:

Declaration of interests

Patients and Healthcare Professionals

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Head of Patients and Healthcare Professionals

Isabelle Moulon

Nationality: French

Career to date:

  • Head of Patients and Healthcare Professionals, European Medicines Agency (2013-present)
  • Head of Medical Information, European Medicines Agency (2005-2013)
  • Head of Safety and Efficacy of Medicines, European Medicines Agency (2001-2004)
  • Deputy Head of Regulatory Affairs and Pharmacovigilance, European Medicines Agency (1998-2000)
  • Responsible for the secretariat of the Committee for Proprietary Medicinal Products, European Medicines Agency (1995-1998)
  • Senior Medical Consultant in regulatory affairs for the pharmaceutical industry, Droit et Pharmacie, Paris, France (1993-1995)
  • Deputy Head of Central Regulatory Affairs, Zyma, Nyon, Switzerland (1992-1993)
  • Clinical Assessor, Ministry of Health, Paris, France (1987-1992)
  • Endocrinologist and nutritionist in private practice, France (1985-1987)

Education:

  • Post-graduate degree in clinical-trial methodology, University of Paris, France (1990)
  • Post-graduate degree in endocrine biochemistry, University of Lyon, France (1985)
  • Specialisation in endocrinology and metabolic diseases, University of Lyon, France (1985)
  • Post-graduate degree in nutrition and human dietetics, University of Nancy, France (1984)
  • Qualified medical doctor, University of Grenoble, France (1984)

Declaration of interests 

Communication

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Head of Communication

Marie-Agnes HeineMarie-Agnes Heine

Nationality: German

Career to date:

  • Head of Communication, European Medicines Agency (2014-present)
  • Communications Officer, World Health Organization, Geneva, Switzerland (2007-2014)
  • Public Information Officer, International Organization for Migration, Geneva, Switzerland (2001-2007)
  • National Information Officer, United Nations, New York, United States (1995-2000)
  • Freelance journalist, various public radio stations (1994)
  • Fellow, Fondation Journalistes en Europe, Paris, France (1992-1993)
  • Freelance journalist, various public radio stations (1991-1992)
  • Editor, Deutschlandradio, Cologne, Germany (1990)
  • Freelance journalist, various German radio stations (1989)
  • Public Information Officer, Carl-Duisberg-Gesellschaft, Berlin, Germany (1987)

Education

Declaration of interests

Head of Media and Public Relations

Monika BenstetterMonika Benstetter

Nationality: German

Career to date:

  • Head of Media and Public Relations, European Medicines Agency (2016-present)
  • Head of Media and Public Relations (ad interim), European Medicines Agency (2015-2016)
  • Head of Communication Service (ad interim), European Medicines Agency (2014-2015)
  • External Communications Officer, European Medicines Agency (2004-2014)
  • Research Assistant to Rosemarie Müller, Member of the European Parliament, Brussels, Belgium (2003-2004)
  • Public Relations Consultant, More relations/Publicis, Munich, Germany (2000-2002)
  • Public Relations Consultant, Editor Consulting and Communication GmbH, Munich, Germany (1999-2000)

 Education:

Declaration of interests

Head of Medical and Health Information

Juan Garcia BurgosJuan Garcia

Nationality: Spanish

Career to date:

  • Head of Medical and Health Information, European Medicines Agency (2015-present)
  • Head of Product-related Information to the Network, European Medicines Agency (2013-2015)
  • Head of Public Information and Stakeholder Networking, European Medicines Agency (2009-2013)
  • Scientific Administrator, European Medicines Agency (2002-2009)
  • Urologist, Gregorio Marañón University Hospital, Madrid, Spain (1997-2002)

Education:

Declaration of interests

Head of Online and Corporate Design

Christopher GaddChristopher Gadd

Nationality: British

Career to date:

  • Head of Online and Corporate Design, European Medicines Agency (2015-present)
  • Web Editor, European Medicines Agency (2010-2015)
  • Medical Writer, European Medicines Agency (2006-2010)
  • Editor (HIV & AIDS Treatments Directory), NAM Publications, London, United Kingdom (2004-2006)
  • Assistant Editor, BioMed Central, London, United Kingdom (2003-2004)
  • Freelance medical and science writer (2002-2006)
  • Research Assistant, University College London, United Kingdom (2002-2003)
  • Teacher of English as a Foreign Language, Oxford Intensive School of English, Oxford, United Kingdom (1998)

 Education:

Declaration of interests

Corporate Stakeholders

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Head of Corporate Stakeholders

Melanie CarrMelanie Carr

Nationality: British

Career to date:

  • Head of Corporate Stakeholders, European Medicines Agency (2014-present)
  • Head of Stakeholders and Communication (ad interim), European Medicines Agency (2016-present)
  • Head of Small and Medium-sized Enterprise Office, European Medicines Agency (2009-2014)
  • Scientific Administrator, European Medicines Agency (1996-2009)
  • Regulatory Affairs Executive, Roussel Uclaf, Romainville, France (1993-1996)
  • Regulatory Affairs Assistant, Roussel Laboratories Limited, Denham, United Kingdom (1990-1993)
  • Pre-registration Pharmacist, Abbott Laboratories, Queenborough, United Kingdom (1990)
  • Pre-registration Pharmacist, St George's Hospital, London, United Kingdom (1989-1990)

Education:

Declaration of interests

Head of Small and Medium-sized Enterprise Office

Constantinos ZiogasConstantinos Ziogas

Nationality: Greek

Career to date:

  • Head of Small and Medium-sized Enterprise Office, European Medicines Agency (2014-present)
  • Small and Medium-sized Enterprise Office Principal Administrator, European Medicines Agency (2007-2014)
  • Scientific Advice Administrator, European Medicines Agency (1998-2007)
  • Human Medicines Scientific Administrator, European Medicines Agency (1996-1998)
  • Trainee, European Commission Directorate-General for Industry, Brussels, Belgium (1994-1995)

Education:

  • Certificate in Pharmaceutical Medicine, Université Libre de Bruxelles, Belgium (1994)
  • Degree in medicine and surgery, Université Libre de Bruxelles, Belgium (1994)

Declaration of interests

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