This content applies to human and veterinary medicines.
Applicants and marketing-authorisation holders being levied a fee by the Agency for the first time should request a customer account number by contacting the Agency’s accounts receivable service at firstname.lastname@example.org.
The customer account number is a unique reference number with the Agency for financial matters. It is quoted on the invoice and all the related financial correspondence received from the Agency. Applicants and marketing-authorisation holders should quote their account number with the Agency on each procedural submission cover letter and in all correspondence related to financial matters.
Receiving an invoice from the Agency
The European Medicines Agency issues invoices to the customer’s billing address held on the Agency's file.
Invoices for marketing-authorisation fees contain details of the product and type of procedures involved, the fee amount and financial information.
Invoices for pharmacovigilance fees contain details of the procedure, the total number of chargeable units attributable to the marketing authorisation holder, information on any fee exemptions or reductions applicable to the pharmacovigilance fee, the fee amount and financial information.
Applicants and marketing authorisation holders requiring a purchase order number or similar references on their invoice are requested to clearly indicate it on the cover letter accompanying the submission of a procedure to the Agency. Alternatively, such reference can be provided once a year as a standing (blanket) purchase order covering all fees levied by the Agency for a given financial year by contacting the Agency’s accounts receivable service at email@example.com.
Online invoicing portal
The Agency has implemented an online invoicing portal to enable customers to get instant access to their account, view and print-out invoices, view their detailed chargeable units line listing for pharmacovigilance fees, raise invoice queries, search through archived invoices, view payments made and make payments via SEPA direct debit.
To register with the EMA invoicing portal, please select Register now from the portal log-in page https://fees.ema.europa.eu/bd/public/zindex.jsp and follow the instructions on screen.
Paying an invoice to the Agency
Payments must be made by the payable date indicated on the invoice either online via the EMA invoicing portal (Single Euro Payments Area (SEPA) direct debit) or by bank transfer. Payment of Agency invoices is subject to its terms and conditions.
Online payment by SEPA direct debit via the EMA invoicing portal
The online payment by SEPA direct debit allows the customer to control which invoices to pay.
The Agency collects the corresponding euro amount from the customer’s designated bank account, provided that it has received:
- a signed mandate, granted by the customer (the debtor) to the Agency (the creditor);
- a payment instruction given by the customer to the Agency via the EMA invoicing portal only.
Customers must hold a bank account within SEPA in order to be able to use the on-line payment method.
Payment by bank transfer
The payment by bank transfer must be made net of all bank charges, withholding taxes and any other deductions, in euro and by means of a transfer to the Agency’s bank account:
Sort Code: 30-12-18
Payments should make clear reference to the invoice number. Alternatively, in the case of single remittance for multiple invoices, a remittance advice must be sent to the Agency, by email to firstname.lastname@example.org.
Raising a query on an invoice
Any query arising on the invoice must be notified to the Agency within 30 calendar days from the date of the invoice via the EMA invoicing portal.
If no query is raised by the customer within this period the invoice is deemed as having been accepted and becomes payable in full by its due date.
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