Contacts at the European Medicines Agency

General enquiries

For all general enquiries, please use our online form:

EMA switchboard number

Tel. +31(0)88 781 6000

The EMA switchboard is open Monday to Friday from 07:30 to 18:30, except for Agency holidays. 

EMA business hours are Monday to Friday from 08:30 to 18:00. For more information, see Business hours and holidays.

PDF icon EMA Data Protection Notice: Recording of telephone calls to the EMA official telephone number received at the EMA switchboard

As of 11 March 2019, EMA's working hours follow Central European Time (CET).


For more information, see How to find us.

To report an issue with an authorised product

Assistance with information technology (IT) systems

For technical support with EMA's IT systems (including EudraCT, EudraVigilance, IRIS), as of 12 September 2022 please use this specific link for the EMA Service Desk

For other services such as Clinical Trials Information System (CTIS), please use a different link to the EMA Service Desk.

For VMP/Regulation programme please use VMP-Regulation User Support Service - Service Desk (

This includes creation of new accounts, access to existing accounts, uploading data and performance of databases. 

If you have a user account for a system hosted by EMA, you should use the same username and password for this service. Otherwise, please Sign up for a new account or reset your login credentials.

The Service Now portal is optimised for use with Chrome, Edge, Firefox or Safari web browsers. If you use Internet Explorer and encounter problems, please use one of these browsers instead.

For urgent technical matters, contact:
Tel: +31 (0)88 781 8520

For information on using EMA's corporate website,, see: 

Other contact details

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