Contacts at the European Medicines Agency
Tel. +31(0)88 781 6000
The EMA switchboard is open Monday to Friday from 07:30 to 18:30, except for Agency holidays.
EMA business hours are Monday to Friday from 08:30 to 18:00. For more information, see Business hours and holidays.
As of 11 March 2019, EMA's working hours follow Central European Time (CET).
For technical support with EMA's IT systems (including EudraCT, EudraVigilance, IRIS), as of 12 September 2022 please use this specific link for the EMA Service Desk.
For other services such as Clinical Trials Information System (CTIS), please use a different link to the EMA Service Desk.
For VMP/Regulation programme please use VMP-Regulation User Support Service - Service Desk (europa.eu).
This includes creation of new accounts, access to existing accounts, uploading data and performance of databases.
If you have a user account for a system hosted by EMA, you should use the same username and password for this service. Otherwise, please Sign up for a new account or reset your login credentials.
The Service Now portal is optimised for use with Chrome, Edge, Firefox or Safari web browsers. If you use Internet Explorer and encounter problems, please use one of these browsers instead.
For urgent technical matters, contact:
Tel: +31 (0)88 781 8520
For information on using EMA's corporate website, www.ema.europa.eu, see: