Contacts at the European Medicines Agency

On this page you can find several ways to contact the European Medicines Agency (EMA) depending on your need for assistance or type of request. 

Report an issue with an authorised product

Ask for assistance with an EMA IT system

EMA's Service Desk provides technical support for issues related to information technology (IT) systems that are hosted by EMA. This includes creating new accounts, accessing existing accounts, uploading data and using databases.

EMA IT systemContact details

Clinical Trials Information System (CTIS)

Use the EMA Service Desk for CTIS

All other IT systems, including Union Pharmacovigilance Database, Union Product Database, EudraCT, EudraGMDP, Eudralink, EudraVigilance, IRIS and SPOR services

Use the EMA Service Desk (ServiceNow)

You can log in using your existing EMA username and password.

If you do not have an account or do not know your username and password:

For urgent technical matters, contact +31 (0)88 781 8520.

Request access to documents

EMA is committed to ensuring the widest possible access to the documents that it produces, receives and has in its possession.

For access to documents that are not already published, use our online form:

Ask a question

For questions about EMA and its work, use our online form:

You can send your question in any official EU language. We will reply in the same language within a reasonable time frame and no later than two months from the date of receipt.

If you need immediate assistance with an EMA IT system, contact the appropriate EMA Service Desk.

EMA switchboard number

EMA's switchboard number is +31 (0)88 781 6000.

The EMA switchboard is open Monday to Friday from 07:30 to 18:30 Amsterdam time, except for EMA holidays.

Directions to the EMA building

The EMA building is located in the Zuidas district in Amsterdam. 

For directions to the EMA building, see How to find us.

Other contact details

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