Contacts at the European Medicines Agency

General enquiries

For all general enquiries, please use our online form:

EMA switchboard number

Tel. +31(0)88 781 6000

The EMA switchboard is open Monday to Friday from 07:30 to 18:30, except for Agency holidays. 

EMA business hours are Monday to Friday from 08:30 to 18:00. For more information, see Business hours and holidays.

As of 11 March 2019, EMA's working hours follow Central European Time (CET).


For more information, see How to find us.

To report an issue with an authorised product

Assistance with information technology (IT) systems

For technical support with EMA's IT systems (e.g. Eudravigilance, IRIS, EudraCT), please use the EMA Service Desk portal.

This includes creation of new accounts, access to existing accounts, uploading data and performance of databases. 

If you have a user account for a system hosted by EMA, you should use the same username and password for this service. Otherwise, please Sign up for a new account or reset your login credentials.

For urgent technical matters, contact:
Tel: +31(0)88 781 7523

The EMA Service Desk only deals with matters relating to EMA's IT systems. For all general enquiries, send a question to the European Medicines Agency.

Other contact details


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