Information Management

The European Medicines Agency's (EMA) Information Management Division enables the Agency, its staff, members of its committees, working parties and advisory groups, and other stakeholders, to make efficient and effective use of information technology in order to achieve its organisational and policy objectives.

It provides high-quality and advanced information-technology-infrastructure solutions and e-services, support services, and unified telecommunications facilities including solutions for physical and virtual meetings, in addition to the information systems required to support Agency corporate business processes.

It delivers the systems defined in the European Union telematics strategy for use by the European medicines regulatory network, the pharmaceutical industry, healthcare professionals and the general public.

Organisation chart: Information Management

Organisation chart: Information Management

Head of Information Management

Head of Information Management

Hilmar Hamann

Nationality: German

Career to date:

• Head of Information Management, European Medicines Agency (2019-present)
• Director, Center for Drug Evaluation and Research, United States Food and Drug Administration (FDA), Washington, D.C., United States (2011-2019)
• Vice President, Global Business Services, Procter & Gamble Prestige, New York City, United States (2009-2011)
• Director, Procter & Gamble Cosmetics, Baltimore, MD, United States (2007-2009)
• Regional Manager, Supply Chain and Manufacturing Systems, Procter & Gamble Feminine Care, Crailsheim, Germany (2007-2009)
• Plant IT Manager, Procter & Gamble Pharmaceuticals, Weiterstadt, Germany (2001-2004)
• Project Manager, Supply Chain Systems, Procter & Gamble European Services, Frankfurt, Germany (1996-2001)

Education:

• Doctor of Philosophy (PhD) in Chemistry, Georg-August-Universität Göttingen, Germany (1996)
• Master of Science (MSc) in Chemistry, Georg-August-Universität Göttingen, Germany (1993)

Declaration of interests: Hilmar Hamann

Customer Advocacy and Delivery

Head of Customer Advocacy and Delivery

Aleksandra Dacic-Pilcevic

Nationality: Dutch

Career to date:

• Head of Customer Advocacy and Delivery, European Medicines Agency (2020-present)
• Head of Veterinary Medicines Information Management (ad interim), European Medicines Agency (2022)
• Head of Strategic Platforms Department (ad interim), European Medicines Agency (2021)
• IT Director Europe, Watts Water Technologies, Amsterdam, The Netherlands (2018-2020)
• Global Application Portfolio Manager, British American Tobacco, Amsterdam, The Netherlands (2017)
• SAP Implementation and SAP Stabilisation Lead Europe, British American Tobacco, Amsterdam, The Netherlands (2012-2016)
• European IT Manager for Marketing and BI, British American Tobacco, Amsterdam, The Netherlands (2010-2012)
• Senior System Analyst and Project Manager, SEE Europe, British American Tobacco, Belgrade, Serbia (2006-2009)
• Management Trainee (programme for high potential graduates), British American Tobacco, Belgrade, Serbia (2004-2006)

Education:

• Master of Science (MSc) in Electronic Business, University of Belgrade, Serbia (2016)
• Master of Science (MSc) in Informational Systems, University of Belgrade, Serbia (2004)

Declaration of interests: Aleksandra Dacic-Pilcevic

Head of Human Medicines Information Management

Hannes Kulovits

Nationality: Austrian

Career to date:

• Head of Human Medicines Information Management, European Medicines Agency (2024-present)
• Senior Customer Portfolio Lead, European Medicines Agency (2022-2023)
• Digital Business Transformation Manager/ Analyst, European Medicines Agency (2021-2022)
• Head of Documents, Records, and Archiving Section (Ad Interim), Organisation for the Prohibition of Chemical Weapons, The Hague, Netherlands (2020-2021)
• Information Management Officer, Organisation for the Prohibition of Chemical Weapons, The Hague, Netherlands (2017-2020)
• Head of Digital Archive and IT Services, Austrian State Archives, Vienna, Austria (2010-2016)
• Researcher, Vienna University of Technology, Institute of Software Technology and Interactive Systems, Vienna, Austria (2007-2010)
• Project Manager, and Research and Development, swarco FUTURIT, Vienna, Austria (2004-2007)
• Software Developer and Project Manager, Zurich Insurance Group, Vienna, Austria (2000-2004)

Education:

• Masters degree in Business Informatics, Vienna University of Technology (2005)
   

Declaration of interests: Hannes Kulovits

Head of Veterinary Medicines Information Management

Marko Banjanin

Nationality: Dutch

Career to date:

• Head of Veterinary Medicines Information Management, European Medicines Agency (2024-present)
• Business Intelligence Specialist, Dutch Entrepreneurial Development Bank, the Hague, the Netherlands (2022-2024)
• Data Analytics Reporting and Quality Control Officer, Organisation for the Prohibition of Chemical Weapons, the Hague, The Netherlands (2017-2022)
• Business Intelligence and Analytics Manager, KPMG, Amstelveen, the Netherlands (2014-2017)
• Partner, Westernacher & Partner Consulting, Brussels, Belgium and Boston, United States (2008-2014)

Education:

• Master of Science in Business Administration, Erasmus University, Rotterdam, the Netherlands (2008)

Declaration of interests: Marko Banjanin

Head of Business Solutions

Angela-Christina Schmidt

Nationality: German

Career to date:

• Head of Business Solutions, European Medicines Agency (2020-present)
• Business Project Manager, European Medicines Agency (2017-2020)
• Administrator, Corporate Stakeholders, European Medicines Agency (2014-2017)
• IT Communications Planning Officer, European Medicines Agency (2012-2014)
• Administrator, Unified Communications, European Medicines Agency (2009-2012)

Education:

• Master of Science Psychology, University of Tuebingen, Tuebingen, Germany (2005-2008)
• Bachelor of Science Psychology, University of Trier, Trier, Germany (2002-2005)

Declaration of interests: Angela-Christina Schmidt

CIO Office

Head of CIO Office

Roelof (Roel) Otterspeer

Nationality: Dutch

Career to date:

• Head of CIO Office, European Medicines Agency (2020-present)
• Head of Portfolio Governance Office, Europol, The Hague, The Netherlands (2013-2020)
• IT Strategy and Transformation Consultant, Accenture, Amsterdam, The Netherlands (2008-2013)
• Communication and High Tech Consultant, Accenture, Amsterdam, The Netherlands (2004-2008)
• Owner IT and Telecom Advisory, Engage, Delft, The Netherlands (1997-2001)
• Millennium IT Consultant, I&I, Rotterdam, The Netherlands (1998-1999)

Education:

• Master of Science, Delft University of Technology, Delft, The Netherlands (2004)

Declaration of interests: Roelof Otterspeer

Strategic Platforms

Head of Strategic Platforms

Petri Pääkkönen 

 

Nationality: Finnish

Career to date:

• Head of Core Services (2024- present)
• Human Medicines Information Management, European Medicines Agency (2020­­–2024)
• Head of Project Assurance and Management (ad interim), European Medicines Agency (2018­­–2020)
• Head of Project Assurance and Management (ad interim), European Medicines Agency (2018­­)
• Information and communications technology (ICT) and Development Manager, Vetrea Terveys Oy, Kuopio, Finland (2015–2017)
• Development Manager, Finnish Medicines Agency, Kuopio, Finland (2013–2015)
• Project- and Systems Manager, Finnish Medicines Agency, Kuopio, Finland (2010–2012)
• Senior Business Programme Manager, Nokia Oyj, Espoo, Finland (2008–2010)
• Senior IT Business Advisor, TeliaSonera Oyj, Helsinki, Finland (2007–2008)
• Corporate Senior Manager, TeliaSonera Oyj, Helsinki, Finland (2004–2007)
• Solution Manager, TeliaSonera Oyj, Helsinki, Finland (1999–2003)
• Sales representative, Sonera Oyj, Helsinki, Finland (1997–1999)

Education:

• Bachelor of Business Administration, University of Applied Sciences, Jyvaskyla, Finland (1999)

Declaration of interests: Petri Paakkonen

Head of Case Management and Data Integration Service

Patrycja Gdynia-Kijewska

Nationality: Polish

Career to date:

• Head of the Case Management and Data Integration Service, European Medicines Agency (2023 – present)
• Commercial and Regional Analytics Director, Baxter International Inc. (2021-2023) 
• EMEA Commercial Analytics Assoc. , Baxter International Inc. (2020-2021) 
• Account Manager for Data and Analytics, Lingaro (2019-2020)
• Business Development Manager, DXC Technology (2017-2019)
• Lead Analytics Architect, Hewlett-Packard Enterprise (2014-2017)
• Various Roles, Hewlett-Packard (2004-2014)

Education:

• Computer Science, Independent University of Business and Public Administration in Warsaw (2004)
• Real Estate Management (Postgraduate studies), Warsaw Technical University (2010)
   

Declaration of interests : Patrycja Gdynia-Kijewska

Head of Information Processing and Analytics

Stephen Donnelly

Nationality: Irish

Career to date:

• Head of Information Processing and Analytics, European Medicines Agency (2020-present)
• CIO, Spectral Enterprise BV, Amsterdam, the Netherlands (2018-2020)
• Senior Business Intelligence Officer, Agency for the Cooperation of Energy Regulators (ACER), Ljubljana, Slovenia (2014-2018)
• Market Data Management & Monitoring Officer, Agency for the Cooperation of Energy Regulators (ACER), Ljubljana, Slovenia (2013-2014)
• Founder / Consultant / Project Manager, Pangaea s.p., Ljubljana, Slovenia (2006-2013)
• New Media Project Manager, Greenpeace International, Amsterdam, the Netherlands (2003-2005)
• Technical Team Lead (consultant), Accenture, Amsterdam, the Netherlands (2000-2001)
• Senior Developer / Technical Team Lead (consultant), PricewaterhouseCoopers, London, UK (2000)
• Application Architect (consultant), Guinness, London, UK (1999-2000)
• Senior IT Engineer (consultant), Cisco Systems, Amsterdam, the Netherlands (1998-1999)
• Software Developer, Cambridge Technology Partners, Amsterdam, the Netherlands (1997-1998)

Education:

• Masters of Engineering & Computer Science (MEng Oxon), Oxford University, UK (1992-1996)

Declaration of interests: Stephen Donnelly

Head of Business Process Automation

David Bosque

Nationality: Spanish

Career to date:

• Head of Business Process Automation (2020-present)
• Programme Manager, European Medicines Agency (2018-2020)
• Project Manager, European Medicines Agency (2015-2018)
• Project Manager, Eurojust, The Hague, Netherlands (2010-2015)
• Computer Engineer, Junta de Andalucía, Seville, Spain (2008-2010)
• Systems Engineer, Centro Informático Científico de Andalucía, Seville, Spain (2005-2008)

Education:

• Computer Science Engineer, University of Seville, Spain (2006)

Declaration of interests: David Bosque

Head of Regulatory Data Management

Isabel Chicharo

Nationality: Portuguese

Career to date:

• Head of Regulatory Data Management, European Medicines Agency, (2020-present)
• Head of Data and Information Lifecycle Management Service, European Medicines Agency, (2019-2020)
• Deputy Programme Manager for the Master Data programme, European Medicines Agency (2014-present)
• Lead Data Officer, European Medicines Agency (2014-2019)
• Data Quality Manager, European Medicines Agency (2010-2014)
• National Expert for EUTCT (terminologies), European Medicines Agency (2008-2010)
• Information Manager - INFARMED, Lisbon, Portugal (2002 - 2008)
• Medicinal Product Dictionary Manager – FarCoWare, Lisbon, Portugal (2002-2006)
• Hospital Pharmacist, Lisbon, Portugal (2000-2002)
• Community Pharmacist, Lisbon, Portugal (2000)

Education:

• Postgraduate in Regulation and Assessment of Medicinal and Health Products, University of Lisbon, Portugal (2006)
• Postgraduate in Pharmacy and Medicinal Law, University of Coimbra, Portugal, (2002)
• Master’s degree in Pharmaceutical Sciences, University of Lisbon, Portugal (2000)

Declaration of interests: Patricia Isabel Teixeira Chicharo

Core Services

Head of Core Services

Sokratis Kartelias

Nationality: Greek

Career to date:

• Head of Strategic Platforms Department, European Medicines Agency (2021-present)
• Head of Case Management and Data Integration (ad interim), European Medicines Agency (2022-present)
• Director, Operational Excellence, Digital, adidas, Herzogenaurach, Germany (2018-2021)
• Director, Product Management, Digital, adidas, Herzogenaurach, Germany (2017-2018)
• Senior Project Manager, Digital, adidas, Herzogenaurach, Germany (2013-2017)
• Senior Business Consultant,  European Chemicals Agency (ECHA), Helsinki, Finland (2013-2013)
• Senior Project Manager, Tieto, Helsinki, Finland (2008–2013)
• Web Solutions Manager, Leet Int., Helsinki, Finland (2007-2007)
• Multimedia Team Lead, InternetQ, Athens, Greece (2003-2005)

Education:

• Postgraduate Diploma, Music & Multimedia IT, City, University of London, London, UK (2002-2003)
• Bachelor of Engineering, Computer Systems Engineering, Sussex University, Brighton, UK (1998-2002)

Declaration of interests: Sokratis Kartelias

Head of Digital Workplace (ad interim)

Andres Gañan Jimenez

Nationality: Spanish

Career to date:

• Head of Digital Workplace (ad interim), European Medicines Agency, Amsterdam, (2025 - present)
• Service Delivery Manager, European Medicines Agency, Amsterdam (2023 - 2024)
• Audio Visual Administrator and Project Manager, European Medicines Agency, London and Amsterdam (2016 - 2023)
• Service Administrator, European Medicines Agency, London (2012 - 2016)
• IT Contractor, European Medicines Agency, London (2010 - 2012)
• Trainee, European Medicines Agency, London (2009 - 2010)
• Software developer, University of Zaragoza, Zaragoza, Spain (2008 - 2009)

Education:

• Master's Degree in Telecommunications Engineering, University of Zaragoza, Spain (2002 - 2008)

Declaration of interests: Andres Gañan Jimenez

Head of Infrastructure Transformation

Stylianos Dolopikos

Nationality: Greek

Career to date:

• Head of Infrastructure Transformation, European Medicines Agency (2023-present)
• Head of Infrastructure Transformation (ad interim), European Medicines Agency (2020-2023)
• Service Lead, European Medicines Agency (2017-2022)
• Systems Administrator, European Medicines Agency (2013-2017)
• Information Technology and Document Management Assistant, The Agency for the Cooperation of Energy Regulators (ACER), Ljubljana, Slovenia (2011-2013)
• Senior Information Technology Professional - IT Solutions Director, INERGO IT SA, Thessaloniki, Greece (2006-2011)
• Senior Information Technology Officer, Thessaloniki International Fair (TIF) SA, Thessaloniki, Greece (2004-2006)
• Microsoft Certified Trainer, I-learn S.A., Thessaloniki, Greece (2001-2006)

Education:

• Master's degree in Mathematics, Aristotle University of Thessaloniki, Greece (1999)

Declaration of interests: Stylianos Dolopikos