Send a question to the European Medicines Agency

Use this form to send a request for information from the European Medicines Agency (EMA) or to make a formal request for access to EMA documents that are not already published on this website. 

For technical support with EMA's IT systems (e.g. Eudravigilance, IRIS, EudraCT), please see Assistance with information technology (IT) systems.

Before sending EMA a question, read our Frequently asked questions, which provide answers to questions sent regularly to the Agency by its stakeholders, such as:

  • What is the Agency responsible for?
  • Are all medicines in the European Union approved via the Agency?
  • How are herbal medicines evaluated?
  • Can the Agency help to fund my work?
  • My medicine has been evaluated by the Agency but is not available in my country. Why not?

Before requesting a document from EMA:

As of October 2019 access to documents requests cannot be processed immediately and will be dealt with in chronological order from the time they are received. An access to documents coordinator will inform you when your procedure starts.

This is due to operational constraints following a period of business continuity measures linked to EMA’s relocation to Amsterdam. This decision is in line with the principle set out in EMA's policy on access to documents which states that the Agency will apply the principle of proportionality in order not to jeopardise the core business tasks of the Agency and its performance due to the workload related to activities within Regulation (EC) No 1049/2001.

EMA collects information you provide concerning your location for the sole and exclusive purpose of processing requests for access to documents and the application of Article 2(1) of Regulation (EC) No 1049/2001. For more information, see Access to documents

For information on how EMA uses your details, see the PDF iconprivacy statement concerning requests for information or access to documents .

Please check if a document is available on our website before sending an access-to-documents request.